Citizen Services Portal
One portal consolidating scattered services, designed for someone who uses it once a year.
- Client
- Government entity
- Sector
- Government
- Year
- 2026
Challenge
Services were spread across several sites using different vocabulary, forcing people to re-enter the same information each time. A large share of users arrive on mobile over a slow connection.
Solution
We consolidated the services behind one interface in plain language, with automatic saving of incomplete applications and full screen-reader and keyboard support. Every screen was designed to be understood on first reading, without a manual.
Impact
Abandoned applications fell, and the service became usable on modest devices and weak networks.
Results
- Illustrative
- Completed applications
- Illustrative
- Time to complete
- WCAG 2.2 AA
- Accessibility standard
How we delivered it
- 01
Research
Sessions with real users across age groups and abilities.
- 02
Simplify
Unused fields removed and terminology rewritten in people's own words.
- 03
Build
A light interface that works on modest devices and slow networks.
- 04
Audit
WCAG accessibility review completed before launch.
Technology
- Next.js
- TypeScript
- .NET
- PostgreSQL
- Docker
- Azure
A third, deliberately short illustrative entry.
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